Returns and Refunds Policy
Thanks for shopping at FA VO.
If you are not entirely satisfied with your purchase, we're here to help you throughout the process.
A) Cancelling an order
A 01. After you place an order with us you will receive a confirmation email describing your order number, the date of your order, your billing and shipping details. If you choose to cancel your order, you have the right to do so at any time from the point of making the order until the time the item as been dispatched (during the 24h following the order). If you wish to cancel an order you can easily doing it by contacting us using the form found at the end of this page.
A 02. If we haven't shipped your goods, at the time of the cancelling, you'll be immediately fully refunded. In case the cancelling occurs while the item has been shipped, you'll have to contact us and start a return process following our Return and Refunds Policy, and, after that happens we'll return in totality the cost of your order.
B 01. You will have to support the costs of your return, this is valid for all EU countries (and outside EU to Norway, Switzerland and USA).
B 02. In case you didn't like your item, or the item is faulty, or you received an item you didn't pay for and you want to proceed with a return, contact us first using the form below. After you have contact us, we'll provide you with all the instructions on how to proceed with your return.
B 03. You have 14 calendar days to return an item from the date you received it.
B 04. To be eligible for a return, your item must be unused and in the same condition that you received it. Goods that are found to be in conditions unfit for return will not be refunded. Your return must contain in perfect condition all original packaging items (only applies if the item as been shipping with additional packaging, like tissue paper, bubble paper or other types of protection packaging), and, when possible, you should re-utilise the envelope/box where the item as been shipped. If this is not possible the new envelope/box should match, as much as possible, the original in type, size and weight.
B 05. Your returned item needs to have with it the receipt or proof or purchase. You can find this on the receipt emailed to you at the time of purchase.
C 01. Once we receive your item at our premises, we will carefully inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a full refund to your credit card or original method of payment. You will receive the credit within a certain amount of days, on a maximum of 30 days, depending on your card issuer's policies.
D 01. We currently do not accept direct exchanges of products at FA VO. The only way to exchange a product with us is by initialising a return process following our return policy described above, and proceed with the online purchase of a new item following our online store easy steps.
E) Changes to this Returns and Refunds Policy
Returns and Refunds Policy, 04 April 2017
If you wish to proceed with a Return or Refund contact us using the form below.